Warranty

What the warranty covers:

Optelian warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Optelian will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty. Optelian provides no warranty for the third-party software included with the product or installed by the customer.

How long is the warranty effective:

Optelian products are warranted for one (1) year commencing from the date of shipment, unless otherwise noted.

What the warranty does not cover:

Damage, deterioration or malfunction resulting from: Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product. Any product on which the serial number has been defaced, modified or removed.

How to get Service:

To obtain warranty service, please contact Optelian Technical Support team by:

Phone: (877) 225-9428 Fax: (613) 688-8810
Email: techsupport@optelian.com
Or submit an online RMA Request Form