SUPPORT PACKAGES
For more information about Optelian Support Packages, review our Professional Services Portfolio. Service plans can be tailored to any customer’s specific business requirements - contact: Sales@optelian.com. Summary is provided in the table below:
SERVICE PLAN
SILVER
GOLD
PLATINUM
NOTES
Customer
Technical
Support
Phone
24 x 7 x 365
24 x 7 x 365
24 x 7 x 365
Live Response
✓
✓
✓
Response Within 24 Hours
Critical problem resolution time
24 Hours
8 Hours
4 Hours
Uninterrupted Activity until Workaround or Fix
On-Site Support
−
−
✓
24 Hours
Out-of-Warranty Repair
Base fee applies
✓
✓
90-Day Warranty Repair
Advanced Hardware Replacement
−
Next Business Day for In-Stock Parts
See Sparing
For placement determination by 13:00 Eastern Time
Sparing
−
−
4-Hour Delivery
Dedicated Depots
Software Maintanance
Updates
Updates
Updates and Installation
QUESTIONS ABOUT YOUR NETWORK?
Have an Optelian engineering team member contact you.
UNITED STATES
1325 Northmeadow Pky, Suite 130, Roswell, GA 30076
Phone: +1 770-690-9575 or call Toll Free: +1 877-225-9428
CANADA
1 Brewer Hunt Way, Ottawa, Ontario, K2K 2B5
Phone: +1 613-287-2000 or call Toll Free: +1 877-225-9428