TECHNICAL SUPPORT

For network operators and service providers, fiber is precious and budgets are constrained. The standard currency in today’s DWDM networks is 100 Gb/s for aggregation of lower rate services or for private line connectivity; existing 40-channel DWDM network infrastructure deployments may be approaching their limits, forcing expensive upgrades or overbuilds. More capacity is clearly needed, but the cost of replacing an entire network is usually out of the question.

TOPICS COVERED INCLUDE:

Product overview

Installation, test and turn-up

OAM & P

Engineering

Instructor Training (Train the Trainer)

TROUBLESHOOTING

Optelian’s expert technical support team does more than answer questions and solve operational issues, we stay dedicated to a problem until it is resolved to our customer’s complete satisfaction.

HARDWARE REPAIR & RETURN

Optelian’s Returned Material Authorization (RMA) procedure expedites the return and repair of defective products. Once the RMA information is received, the product will be repaired or replaced as indicated in the warranty/terms and conditions of sale.

MAINTENANCE

Optelian provides assistance for routine maintenance and network expansion, going onsite when needed. Activities include upgrading software and firmware and balancing DWDM optical power.

TRAINING

To ensure problem-free network operation, Optelian provides onsite, hands-on training for initial system installations. Additional training at Optelian training centers or using online interactive webinars is also available.

WARRANTY

What the warranty cover:

Optelian warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Optelian will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty. Optelian provides no warranty for the third-party software included with the product or installed by the customer. Please see the Optelian Standard Terms and Conditions of Sale for more information click here.

How long is the warranty effective:

Optelian products are warranted for three (3) years commencing from the date of shipment, unless otherwise noted in a Master Supply Agreement or Contract.

What the warranty does not cover:

Damage, deterioration or malfunction resulting from: Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product, any product on which the serial number has been defaced, modified or removed. How to get Service: Please see the Optelian Standard Terms and Conditions of Sale for more information click here.


To obtain warranty service, please contact Optelian.